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Navegación: Troubleshooting |
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If problems occur, the log file provides information on the cause of the problem:
▪Setup Log: Located in the installation directory and provides an overview of the installation history as well as the activation if it was done via the setup.
▪Client-Log: You can open it directly from the 3DViewStation. To do this, click Userin the Help tab in the Folder area. The %userprofile%\AppData\Local\Kisters\ViewStation\Logs directory opens. In this directory you will find the log files of the logged-in user.
Problem 1: The deactivation/activation was not successful
Problem 2: Importer cannot be initialized (importer name)! Missing Microsoft Redistributables
