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Navigation: Troubleshooting |
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If problems occur, the log file provides information on the cause of the problem. You can open the directory of the log files directly from the 3DViewStation. To do this, click Userin the Help tab in the Folder area. The directory C:\Users\<username>\Documents\Kisters\ViewStation is opened. In this folder you will find the subfolder Logs with the log files of the logged-in user.
Log file of the VR-Edition:
3DVSVR_DATE_TIME.log
Log file of the desktop version:
3DViewStation_DATE_TIME.log
Problem 1: General causes
In general, the firmware of the VR hardware, Windows, graphics card and main board drivers, the SteamVR interfaces (SteamVR/WMR) should be up to date.
Problem 2: VR-Edition does not start
a)Log: Unable to load license 3DVS-VR.lic
Solution: No valid license was found. Make sure that the correct license for this workstation is stored in the correct directory. Please read the chapter Licensing and Demo Licenses.
b)Log: License invalid
Solution: The license has been damaged or tampered with. Please unpack the zip-archive delivered by us and reinstall the license. Please read the chapter Licensing and Demo Licenses.
The license is not for this workstation. Please check if the MAC address in the license belongs to this workstation.
c)Log: Unable to init VR runtime: VR system shutting down (119)
Solution: Steam was not started. Please start Steam.
d)Log: Unable to init VR runtime: Hmd Not Found (108)
Solution: Hardware (headset) was not started. Please connect and start the Hardware (headset).
Problem 3: Poor performance / low frame rate (FPS)
Power saving mode Windows:
Especially mobile devices (laptops) should be connected to the power supply, other-wise the performance can be reduced.
Therefore, please also check in the Windows 10 info window (action window in the taskbar) as well as in the Windows power saving options of the control panel whether the computer is running in energy-saving mode.
Graphics card driver and power saving mode:
Please check if your graphics card drivers are up to date. Then set the operating mode to Performance in the software of your graphics card.
Select the correct graphics card:
If you have more than one graphics card, for example an integrated one on the CPU and a dedicated graphics card with better performance, please check that the correct card is selected in the settings (Current.xml or CurrentVR.xml). The graphics card currently used by the VR-Edition is also displayed in the title of the Desktop Client (see screenshot in chapter Opening a CAD model in VR).
Here is a way to proceed:
▪Start the 3DViewStation Desktop.
▪Go to the settings (bottom left).
▪Enter the term "Display adapter" in the search field.
▪Set the graphics card with the highest performance.
▪Save the settings using the small floppy disk symbol.
If you have not created separate settings for VR (CurrentVR.xml), the graphics card is now activated and you can exit 3DViewStation Desktop. However, if you are using a CurrentVR.xml, this setting must still be transferred.
▪Open the Help tab and activate the User button.
▪Open the Settings folder and the included Current.xml (desktop settings) with an editor like Notepad++.
▪Look for the line <GraphicsAdapterToUse>0</GraphicsAdapterToUse> and remember the value – here 0.
▪Open the file CurrentVR.xml and store the same value here in the matching location (<GraphicsAdapterToUse>).
▪Save the change.
Problem 4: Poor tracking
Please check your hardware installation as described in chapter VR Hardware.
