|
Navigation: Troubleshooting |
Scroll
 |
|
If problems occur, the log file provides information on the cause of the problem:
▪Setup Log: Located in the installation directory and provides an overview of the installation history as well as the activation if it was done via the setup.
▪Aktivator Log: You can open it directly from the 3DViewStation. To do this, click on License in the Folder area of the Help tab. The directory %public%\Documents\Kisters is opened. In it you will find the LAC subfolder with the detailed log files for licensing.
▪Client-Log: You can open it directly from the 3DViewStation. To do this, click Userin the Help tab in the Folder area. The directory %userprofile%\Documents\Kisters\ViewStation is opened. In this folder you will find the subfolder Logs with the files of the logged-in user.
Problem 1: The deactivation/activation was not successful
Problem 2: Importer cannot be initialized (importer name)! Missing Microsoft Redistributables
